This document is provided for general information and is periodically updated. For contractual commitments applicable to your specific order, refer to the signed quotation or sales agreement issued by AFARCO.
1. Introduction
AFARCO ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and safeguard it, who we share it with, and the rights you have over your data.
This policy applies to the AFARCO mobile application for Android distributed through Google Play (the "App"), our website at https://afarco.com (the "Website"), and the related products and services we provide (together, the "Services"). The App and the Website share the same account system and backend, so the practices described here apply equally to both unless stated otherwise.
By installing the App, using the Website, or submitting information through any of our forms, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect only the information needed to provide technical consultation, fulfill orders, support customers, and keep the Services secure.
Information you provide directly
- Account information: name, email address, and password when you register. Passwords are handled by Firebase Authentication and are never stored by us in plain text. If you choose "Sign in with Google", we receive your name, email address, and profile photo from your Google account.
- Contact and delivery details: phone number, company name, and shipping or billing address that you enter in your profile or at checkout.
- Order and transaction data: products ordered, quantities, prices, order status, and payment confirmation records. Card and PayPal account details are entered directly with PayPal and are never received or stored by AFARCO.
- Communication content: messages you send through the in-app support chat, contact and quote forms, or email.
- Images or files you choose to upload, for example a photo attached to a support request.
Information collected automatically
- Device information: device model, operating system and version, app version, language, and screen size.
- Identifiers: an app instance ID or Firebase installation ID, and the IP address of the network you connect from. We do not collect your device's IMEI, serial number, phone number, or the Android advertising ID for advertising purposes.
- Usage and diagnostic data: screens viewed, features used, session duration, crash logs, and performance data, used to fix problems and improve the Services.
- Cookies and local storage on the Website, and equivalent local storage in the App, used to keep you signed in and remember your cart and preferences.
Information we do not collect
- We do not collect precise or approximate location from your device's GPS. Your delivery address is used only because you typed it in.
- We do not access your contacts, call logs, SMS messages, calendar, microphone, or health and fitness data.
- We do not read or scan files on your device. The App can only access a photo or file that you explicitly pick in the system file picker.
3. App Permissions
The App requests only the Android permissions it needs to work. Optional permissions are requested at the moment they are needed, and you can grant or revoke them at any time in your device settings under Settings > Apps > AFARCO > Permissions.
- Internet and network state: required to load products, sign in, place orders, and use the support chat.
- Notifications (optional): used to notify you about order status updates and replies to your support messages. The App works without this permission; you just will not receive notifications.
- Camera and photos/media (optional): used only when you choose to take or attach a photo, for example in a support request. Images are uploaded only when you confirm sending them.
4. How We Use Your Information
We process personal information only for clearly defined purposes:
- Creating and managing your account and authenticating you securely.
- Processing and fulfilling orders, including payment, shipping, invoicing, and after-sales service.
- Responding to quotation requests, sales inquiries, and support chat messages.
- Sending service messages such as order confirmations, shipping updates, and security notices.
- Sending product news and marketing communications, only with your consent. You can opt out at any time.
- Monitoring app stability, diagnosing crashes, and improving the Services.
- Detecting, investigating, and preventing fraud, abuse, and unauthorized access.
- Meeting legal, tax, accounting, and regulatory obligations.
We do not sell your personal information, and we do not use it for third-party targeted advertising.
6. Data Security
All data transmitted between the App or Website and our servers is encrypted in transit using HTTPS/TLS. Data at rest is stored on Google Cloud infrastructure with encryption, and access is restricted by authentication and security rules to authorized personnel on a need-to-know basis. Despite these measures, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep account data for as long as your account is active. Support chat messages are kept for up to 24 months to provide continuity of support. Order, invoice, and warranty records are kept for the period required by applicable commercial and tax laws (generally up to 10 years in Vietnam), even after an account is deleted. Diagnostic and analytics data is kept in aggregated or pseudonymous form for up to 14 months.
8. Account and Data Deletion
You can ask us to delete your AFARCO account and associated personal data at any time, whether you created it in the App or on the Website:
- Send an email to [email protected] from the email address registered to your account, with the subject "Delete my account".
- Alternatively, use the in-app support chat or our contact page and ask for your account to be deleted.
- We may ask you to confirm the request to verify that you own the account.
We will delete your account, profile, saved addresses, and support chat history within 30 days of confirming the request. Order and invoice records that we are legally required to keep are retained for the required period and then deleted. You can also delete individual saved addresses from your profile at any time without deleting your account. Uninstalling the App removes data stored locally on your device but does not delete your account.
9. International Data Transfers
AFARCO is based in Vietnam and serves customers in many countries. Your information may be processed in Vietnam and in other countries where our service providers, such as Google Cloud and PayPal, operate. Where such transfers occur, we rely on appropriate safeguards consistent with applicable data protection laws, including Vietnam's Decree 13/2023/ND-CP on personal data protection.
10. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete data, which you can also do directly in your profile.
- Delete your data, as described in Section 8.
- Object to or restrict certain processing.
- Withdraw consent, for example to marketing emails or notifications, at any time.
- Receive a copy of the data you provided to us in a portable format.
To exercise these rights, contact us at [email protected]. We will respond within 30 days and may verify your identity before acting on a request.
11. Children's Privacy
The App and Website are intended for business and professional users and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.
12. Third-Party Links
The Services may contain links to third-party websites and platforms, such as YouTube or partner sites. We are not responsible for their privacy practices and encourage you to review their privacy notices.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, the App, or legal requirements. The updated version will be posted on this page with a new "Last updated" date. Material changes will be announced in the App or by email before they take effect.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, contact us:
- Developer: AFARCO
- Email: [email protected]
- Phone: +84 989 941 355 (24/7)
- Mailing address: 279 DX070 Road, Chanh Hiep Ward, Ho Chi Minh City, Viet Nam
Need clarification?
Our team is happy to walk you through any clause or provide a tailored contract for your organization.